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Frequently Asked Questions

Check our most frequently asked questions here. Still need help? Send us an email over at howdy@seagerco.com.

GENERAL QUESTIONS

  • WHAT IS SEAGER'S RETURN POLICY?

    You may return new, unworn merchandise, in its original condition, within 30 days of receipt. In the case that an item is returned not in its original condition, the order will no longer be eligible for a return and will be sent back to the original address associated with the order. Shipping charges are non-refundable, unless the reason for return is the result of our error or manufacturing defect. In the case that we are sold out of a product or if the product is bought at a discounted price, exchange for a new item may be applied. 

    Click here to get started with your return.

  • WHEN DOES SEAGER RESTOCK SOLD OUT ITEMS?

    We have some staples that stick around and carry over through the seasons, but the majority of our products are not restocked once sold out.

  • CAN I RETURN ITEMS THAT I PURCHASED ON SALE?

    Items that are purchased on sale are final sale and only eligible for return by store credit or exchange for an item of equal or lesser value.

  • CAN SEAGER HONOR THE SALE PRICE IF I PURCHASED AN ITEM BEFORE THE SALE?

    Unfortunately a discount can not be applied retroactively.

  • WHAT IS SEAGER'S WARRANTY POLICY?

    Our products are built Seager Strong, however, manufacturing defects are inevitable and can occur. If you experience any malfunctions within 30 days of your purchase date, please reach out to us at howdy@seagerco.com with your name, order number, and a photo of the defective item.

    *Only valid for orders placed directly through seagerco.com. For items purchased from a retailer, please contact the retailer directly.

SHIPPING

  • WHEN WILL MY ORDER SHIP?

    Orders are usually shipped within 24-48 hours of purchase date, Monday through Friday. Any orders placed over the weekend will be shipped the following business day.


    Please note that there may be a slight delay in processing times during a sale. Allow 3 days for orders to ship during a sale.

  • CAN I PAY FOR EXPEDITED SHIPPING?

    Unfortunately we do not offer expedited shipping options at this time.

  • DOES SEAGER OFFER FREE SHIPPING?

    We do! All U.S. orders $100+ qualify for free shipping.

WESTERN HATS

  • WHAT DO I DO IF I'M IN-BETWEEN A SIZE FOR WESTERN HATS?

    We recommend sizing up if you fall in between hat sizes. Hat spacers can always be purchased to help fill space to ensure a proper fit.

  • WHAT SHAPE IS THE LONGHORN STYLE?

    The Longhorn comes updated with a 4 1/2" cattleman crown, oval shape, and 4" brim with a Western Flange.

INTERNATIONAL SHIPPING

  • HOW LONG DOES AN INTERNATIONAL ORDER TAKE TO PROCESS & SHIP?

    International orders take around 5-7 days to process and anywhere between 2-4 weeks to arrive once it's been shipped by our warehouse team. 

  • HOW MUCH EXTRA DOES IT COST TO SHIP INTERNATIONALLY?

    Pricing and fees vary per region and will be available to view during checkout. Any duties and fees are included in the shipping cost. 

  • HOW DO I PROCESS AN INTERNATIONAL RETURN?

    Please email howdy@seagerco.com to get an international return started.